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head of client services

about

Our creative and strategic branding agency is seeking a Head of Client Services to lead and manage our client services team. The Head of Client Services will be responsible for building and maintaining strong relationships with our clients and ensuring the successful delivery of branding projects.

Responsibilities:

 
  • Oversee the client services team and ensure they deliver high-quality service to our clients.
  • Build and maintain strong relationships with key clients and serve as their primary point of contact.
  • Work closely with our creative and strategy teams to develop branding projects that meet our clients’ needs and exceed their expectations.
  • Manage project timelines, budgets, and resources to ensure successful project delivery.
  • Collaborate with the agency’s leadership team to develop and implement client services strategies that drive growth and profitability.
  • Continuously identify areas for improvement in our client services processes and implement solutions to address them.
  • Represent the agency at client meetings, industry events, and other networking opportunities.

 

Requirements:

  • 6+ years of experience in client services in a branding agency or related field.
  • Proven track record of building and maintaining strong client relationships.
  • Strong project management skills and experience managing multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Ability to lead and manage a team effectively.
  • Strategic thinker with a passion for creativity and branding.

 

If you’re a natural leader with a passion for branding and a track record of success in client services, we encourage you to apply for this exciting opportunity to join our dynamic and talented team.

apply now

marketing executive

about

We’re on the lookout for an energetic Marketing Executive to help us plan and execute creative branding projects and marketing campaigns for clients in Malta and abroad.

Our ideal candidate:

  • Organised and willing to take initiative.
  • Good at solving problems and making decisions.
  • Calm and in control.
  • Fluent in spoken and written English.
  • Good at forming and maintaining positive client relationships.
  • Agency experience is preferred.

 

The role involves:

  • Taking client briefs and initiating projects internally.
  • Organising and managing projects.
  • Planning and attending video and photo shoots.
  • Liaising with clients over emails and calls.
  • Taking client feedback and relaying it internally.
  • Helping to brainstorm creative ideas.
  • Understanding and executing marketing strategies.
apply now
apply now

digital executive

about

We’re on the lookout for a Digital Executive! We need someone to work alongside our Head of Digital to create, implement and monitor digital marketing strategies in line with our clients’ goals.

Job responsibilities:

  • You’ll need to plan and implement social media, SEO and SEM strategies.
  • You’ll be reporting on the success of social media campaigns, Google Ads campaigns and the relevant KPIs for clients, with recommendations for the way forward.
  • You’ll also need to monitor all digital assets, websites, social channels and to grow their respective audiences for different clients.
  • You will also be handling digital clients and managing their respective projects.

 

Job requirements:

  • At least 1 year of previous experience in a similar role.
  • Have successfully created and delivered marketing campaigns.
  • Have experience with using Google Analytics and other reporting tools that help with understanding customer journeys.
  • Have experience and understanding of implementing SEO and SEM strategies.
  • Good communication skills, self-confidence and the ability to work alone and be self-disciplined.
  • Have attention to detail, as well as organisation and time management skills.
  • Are passionate about the latest marketing trends and keep up to date.
apply now
apply now

We’re on the lookout for an energetic Marketing Executive to help us plan and execute creative branding projects and marketing campaigns for clients in Malta and abroad.

Our ideal candidate:

  • Organised and willing to take initiative.
  • Good at solving problems and making decisions.
  • Calm and in control.
  • Fluent in spoken and written English.
  • Good at forming and maintaining positive client relationships.
  • Agency experience is preferred.

 

The role involves:

  • Taking client briefs and initiating projects internally.
  • Organising and managing projects.
  • Planning and attending video and photo shoots.
  • Liaising with clients over emails and calls.
  • Taking client feedback and relaying it internally.
  • Helping to brainstorm creative ideas.
  • Understanding and executing marketing strategies.

 

Apply now.

We’re on the lookout for a Digital Executive! We need someone to work alongside our Head of Digital to create, implement and monitor digital marketing strategies in line with our clients’ goals.

Job responsibilities:

  • You’ll need to plan and implement social media, SEO and SEM strategies.
  • You’ll be reporting on the success of social media campaigns, Google Ads campaigns and the relevant KPIs for clients, with recommendations for the way forward.
  • You’ll also need to monitor all digital assets, websites, social channels and to grow their respective audiences for different clients.
  • You will also be handling digital clients and managing their respective projects.

 

Job requirements:

  • At least 1 year of previous experience in a similar role.
  • Have successfully created and delivered marketing campaigns.
  • Have experience with using Google Analytics and other reporting tools that help with understanding customer journeys.
  • Have experience and understanding of implementing SEO and SEM strategies.
  • Good communication skills, self-confidence and the ability to work alone and be self-disciplined.
  • Have attention to detail, as well as organisation and time management skills.
  • Are passionate about the latest marketing trends and keep up to date.

 

Apply now.

The role involves:

• Managing the day to day requirements on your client accounts.
• Attending client briefing meetings and initiating projects internally.
• Disseminating client requirements and compiling information into a written brief.
• Getting quote approvals and project proposals signed off to commence work.
• Managing client expectations with regards to job timings, creative layouts, final artwork and production.
• Planning and attending video shoots.
• Liaising with account managers on the status of any briefs or production requirements in the system.
• Liaising with designers on the status of creative deliverables in the system.
• Attending weekly internal traffic and planning meetings
• Planning weekly/Monthly status meetings with clients and updating status reports.
• Understanding and executing marketing strategies.
• Keeping the Management/Project Database up to date daily.
• Timesheet management
• Billing and payment recons.
• Collection of payments..
• Achieving personal and agency quarterly targets.
• Setting up opportunities with Account Manager or Directors to grow client billings MOM.
 
Our ideal candidate:
• To succeed in this role, you must be able to anticipate obstacles and have a sense of urgency.
• Be able to address clients’ concerns, issues and feedback.
• Deliver completed projects by deadline and on budget.
• To be able to work on multiple accounts.
• Have great attention to detail and good organisational skills so nothing slips under the radar.
• Have excellent interpersonal skills and should be able to connect and engage with a variety of personalities, both on the client and creative side.
• Possess great communication and presentation skills and be fluent in spoken and written English.
• Have a creative flair and an understanding of the advertising and marketing industry and current trends.
• A Bachelor’s degree in marketing, business administration, or another relevant field.
• At least 3 years experience as an advertising account executive or in a related position.
 

Responsibilities:

• Delivering full integrated briefs across all projects and clients and overseeing all touch points required.
• Managing 3rd party partners to deliver across all digital, media, production, and activation platforms.
• Overseeing all overall campaign deliverables across client accounts.
• Reviewing and managing all client accounts according to strategies developed.
• Advising clients on new technologies, creative inspiration, and additional media support.
• Managing an account executive service team to deliver against client expectations.
 
Customer Relationship Management:
• Continuously develop the strategic direction of the accounts to ensure communication of directional changes to the team.
• Develop, grow, and maintain the client relationships.
• Provide pro-active solutions for the client’s needs and develop a thorough knowledge of the client’s business and competitors.
• Be a respected partner in managing and growing the client’s business.
• Ensure strategic understanding of client’s strategy and operational requirements and communicate that back to the team.
• To understand various client and consumer needs to ensure effective advertising that is mutually beneficial to client and agency profitability especially when based in various countries.
• Provision of expertise and expert knowledge to client requirements.
• Assist the client with the development and management of an appropriate communication strategy.
• Motivate the client service and broader team to achieve all client objectives.
• Present and sell all campaigns to clients and generate new ideas and thinking.
• Coordination of internal resources to ensure effective delivery.
• Effective management of unforeseen incidents.
• Deliver a high service of client satisfaction, measuring this through feedback surveys, responses to campaigns and continuously adapting and adjusting approaches to benefit the client’s needs.
• Responsible for agency output (media recommendations, concepts, quotes, electronic material)
• Inspiring and driving creative excellence.
 
Business Development:
• Facilitate growth of existing client portfolio.
• Procure additional income from existing clients where possible and seek additional outside opportunities.
 
Financial Management:
• Budget control, forecasting and income budgets.
• Billing and payment recons.
• Achieving agency quarterly targets.
 
Management Reporting:
• Monthly management reporting, departmental reporting, and case studies.
• Maintaining contact reports, status meetings, minutes, marketing communications, competitive summary reports.
 
People Management:
• Overall management, leadership, development & motivation of Client Service team and direct reports.
• Resource planning, ensuring right numbers and skills at the correct time and place.
• Managing team productivity, efficiency, and capacity to ensure client delivery.
• Departmental inductions and orientation of new employees.
 
Skills and Qualities:
• Good leadership qualities.
• Energy, enthusiasm, and the ability to work under pressure to meet deadlines and demanding targets.
• Strong deal closing and negotiation skills.
• High level of analytical and organisational skills, and excellent attention to detail.
• Excellent communication and interpersonal skills.
• Creativity, initiative combined with commercial awareness.
• Ability to hit set company targets
• 3-8 years experience
 
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